💤 Welcome to My Sleep Experience

At My Sleep Experience, your comfort doesn’t stop at the mattress — it extends to how we handle your personal data. Whether you're shopping online from across the country or visiting our store in Texas, we want you to feel confident every step of the way. That means giving you clear, honest information about what we collect, how we use it, and what rights you have as our valued customer. Your trust means everything to us.

📋 What We Collect

When you interact with our website or make a purchase, we may collect basic personal information like your name, email, phone number, billing and shipping address, and payment method. We also collect data automatically through cookies and analytics tools — such as your IP address, device type, browser info, and how you navigate our site. If you reach out to us via live chat or email, we may store that communication to help serve you better in the future.

🎯 Why We Collect It

We collect your information for a few key reasons:

• To process and ship your orders accurately and promptly
• To respond to your questions, emails, or live chat messages
• To send updates about your order or promotions (only if you opt in)
• To improve our website performance and customer experience

🤝 Who We Share It With

We share your data only with trusted third-party services that help us run our business — like shipping carriers, payment processors, website hosting, analytics tools (like Google Analytics), and customer communication platforms (like HubSpot). These partners are required to safeguard your data and use it only to provide services on our behalf. We do not sell or trade your personal information with anyone. Ever.

🏛️ California Privacy Rights (CCPA/CPRA)

If you're a California resident, you have rights under the CCPA and CPRA, including:

• The right to know what personal information we collect about you
• The right to request deletion of your data
• The right to opt out of the sale of your data (we don’t sell it anyway)
• The right to correct inaccurate personal data

🍪 Cookies & Tracking

We use cookies to personalize your experience, remember items in your cart, analyze website traffic, and measure how users interact with our content. Some cookies are essential for basic functions, while others help us improve over time. You can choose to disable cookies in your browser settings at any time, though this may affect how parts of the site function.

🔒 How We Keep Your Info Safe

We take data security seriously. Our website uses SSL encryption to protect your personal and payment information during transmission. We partner with secure payment providers and store only the minimum amount of data needed to fulfill your order. Internal access to customer data is limited to trained staff and protected by strong passwords and access controls.

🧒 Children's Privacy

Our products and website are not intended for children under 13 years of age. We do not knowingly collect or store personal information from children. If we learn that we’ve received data from a child under 13 without parental consent, we’ll delete it promptly.

📬 Have Questions?

We’re here to help. If you have any questions, concerns, or requests related to your data, feel free to contact us:

📍 My Sleep Experience
2170 FM 423 Suite 200, Little Elm, TX 75068
📞 (203) 668-1067
📧 support@sleepx.com

✅ That’s our promise: Great sleep, no shady data practices.