Refund and Returns Policy

30-day adjustment period required before any exchanges. The reason for this is that it takes time to acclimate to a new mattress as well as the mattress to become fully functional. Most people realize they made the right decision the first time when they give it time.
Exchange Policy: One-time exchange per household per 12 months between 30-100 days with a $99 restocking fee. Same size mattress only.
Condition: Mattress must be clean, undamaged, and law label intact. DO NOT remove the law tag until you know you are keeping the mattress.
Transport: Customer responsible for return transport.
Not Eligible: Floor model, clearance, PalmPring Mattresses, any custom size or RV size.

We have no refunds on the following items: Adjustable bases, bed frames, foundations, platform or any other type of mattress support.
No refunds on any kind of pillow.
Customer has 7 days from purchase to return/refund in unopened original packaging only the following: sheets, mattress protectors, toppers, duvet covers, comforters and anything deemed sleep accessories.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mysleepexperience.com and send your item to: 2170 FM 423 #200 Little Elm TX, 75068.

If item is eligible for return, you should mail your product to: 2170 FM 423 #200 Little Elm TX, 75068.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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